Shipping & Delivery

When will my order be processed?

All orders are handled and shipped out from our warehouses in the United States or China.

When Exoplanter is in stock in our US warehouse, you can expect to receive your Exoplanter within 2-4 days (applies only for US customers).

However, when the stock runs out or if you are located outside the US, we process orders within 3-5 business days and ship directly from our warehouse in China. Please note that we don’t ship on weekends.

Please allow extra time for your order to be processed during holidays and sale seasons.

How long will it take to receive my order?

Once you place your order, please allow 3-5 business days to process your order. After that, it will take 12 – 20 business days for delivery from China for international orders (depending on location).

Will I be charged with customs and taxes?

The prices displayed on our site do not include tax, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.